Planning Your Journey

Frequently Asked Questions

Straight answers, just as we’d give you if you stopped by our office in Cusco.

What everyone asks first

If this is your first time planning a trip to Peru, start here.

01Do US citizens need a visa to visit Peru?

No. US passport holders can visit Peru as tourists without a visa. Your passport should be valid for at least six months from arrival.

02How far in advance should I book Machu Picchu?

Book 2–3 months ahead for day trips and 4–6 months ahead for the Classic Inca Trail. Tickets are sold per circuit and time slot and sell out fast between May and September.

03What is the booking process?

Choose your tour and date, add travelers and pay a deposit or the full amount online. You receive an instant email and our team confirms tickets and logistics within 24 hours.

04Can you customize my trip or make it private?

Absolutely. Every itinerary can be operated privately and adapted to your dates, hotel category, pace and interests.

05How do you handle altitude in Cusco?

We plan a gradual ascent — often starting in the Sacred Valley — and our mountain guides carry oxygen and first-aid kits.

06What is your cancellation policy?

Free cancellation up to 10 days before most tours. Machu Picchu tickets, train tickets and Inca Trail permits are non-refundable once purchased.

07Which payment methods do you accept?

Visa, Mastercard, American Express, PayPal and bank transfer. All online payments are processed through secure, PCI-certified gateways.

08Is Peru safe for travelers?

Yes. Cusco and the main tourist routes are safe with normal precautions. We use licensed transport and offer 24/7 support during your trip.

Machu Picchu Tours

Trains, treks and tickets to the Wonder of the World

09How far in advance should I book Machu Picchu?

At least 2–3 months for day tours and 4–6 months for the Classic Inca Trail, especially from May to September.

10Which Machu Picchu circuit is best?

Circuit 2 is the classic route with the postcard view and most temples; Circuit 1 is the panoramic upper terraces; Circuit 3 explores the royal lower sector.

Inca Trail & Andean Treks

Walk ancient paths to the citadel in the clouds

11Which trek is best if the Inca Trail is sold out?

Salkantay (5 days) for dramatic mountain scenery, or Lares (4 days) for culture and fewer hikers.

12Do I need previous trekking experience?

No, but you should be in good health and walk regularly before your trip.

Cusco Day Tours

Iconic experiences, back at your hotel by evening

13Which day tour is best for my first day in Cusco?

The Cusco City Tour or Maras & Moray — both are low-effort and help you acclimatize.

14Can day tours be private?

Yes. Every day tour can be operated privately with your own guide and vehicle.

Peru Vacation Packages

Complete itineraries from 2 to 9 days

15Can I customize a package?

Yes — every package is a starting point; we adapt hotels, activities and pace.

16Are international flights included?

No. Domestic flights are included only when stated in the itinerary.

Adventure & Mountain Tours

High-Andean lakes, rainbow peaks and adrenaline

17Is Rainbow Mountain hard?

It is a 1.5–2 hour uphill walk at over 5,000 m. It is achievable for most healthy travelers after acclimatizing.

18Rainbow Mountain or Humantay Lake?

Do both if you can! Humantay is shorter and greener; Rainbow Mountain is higher and more colorful.

Culture & History Tours

Inca engineering, living traditions and colonial art

19What is the Boleto Turístico del Cusco?

A combined ticket that gives access to 16 sites in Cusco and the Sacred Valley, including Sacsayhuamán, Pisac and Ollantaytambo.

20Are cultural tours suitable for kids?

Yes, they are low-effort and our guides adapt stories for younger travelers.

Lima, Coast & Southern Peru

Deserts, oases, the Nazca Lines and Lake Titicaca

21Can I visit the Nazca Lines in a day from Lima?

Yes, our day trip includes round-trip bus from Lima and the overflight.

22How do I combine Cusco and Lake Titicaca?

By scenic tourist bus (about 10 h) or a short flight to Juliaca.

Don’t see your question?

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